SHIPPING INFORMATION

Shipping Countries

Currently, we only ship to the United States, United Kingdom, France, Germany, Canada and Australia.

Shipping Costs

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 1-4 days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centerto the destination. International delivery usually takes about 5–12 business days. US orders are shipped by USPS, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 5 and 12 days to arrive at their destination but can take longer from time to time.
 

Processing
It usually takes 1-4 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected.


Note: Affected by Covid-19, there will be some delay on the delivery.


Shipment Upgrade Notice:
We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we've upgraded our shipping system to provide better service: we managed to shorten the shipping time


Delivery
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. You can also track it in user account on Auoing.com. We will also e-mail you if there is any unsuccessful delivery.

Contact Us
If any issue during the shipping time or after received the item, please feel free to auoing@hotmail.com, our customer service representatives will offer you a satisfying solution.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Notes:

1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) Shipping Time does not include a 8-11 day processing period required to process your order from the date your order is placed.

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

4) Should your package not arrive within 21 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.

5) Possible tariffs and other possible related costs are borne by the customers.

6) We're improving our delivery process to make your packages even safer, so processing orders may be delayed.